AU Princess Polly Help Center

AU
Returns posted with the pre-paid return label provided take 5-10 business days to reach us. Track your return via the link in your return confirmation email. Refunds and gift cards are processed within 1-2 business days of arrival. Standard exchanges are shipped once the return tracking indicates the parcel is in transit and instant exchanges & instant refunds with Refundid are processed immediately. 

NZ
Returns with our provided label are processed upon the tracking indicating the return is in transit. Track your return anytime through the link in your return confirmation email. 

REST OF WORLD
All rest of world customers are required to cover the return postage to our AU return facility. We aim to process all returns within 1-2 business days of arrival. Keep your tracking handy until processed.

For more information head to our Return Policy ❤️

Have you received my return?

AU
• Free standard & instant exchanges 
• Fre︎e gift card returns
• Standard & instant refunds incur a $6.95 AUD label fee for the use of our return label
• Pre-paid return label provided

NZ
• Free gift card returns
• Refunds incur  a $7.95 AUD fee for the use of our return label
• Pre-paid return label provided

REST OF WORLD
• Full refund returns
• Full gift card returns
• Postage isn't covered for rest of world returns, the return address will be provided at the final stage of the booking

Please note, items marked as final sale are not eligible for return or exchange. 

Always include your order number and keep an eye on your tracking until your return is processed ❤️

What's your Return Policy?

EXPRESS DELIVERY - AU 
Orders placed before 4pm AEST will be dispatched the same business day, with an estimated next-day delivery to metro areas 🚚 
In the event of unforeseen delays, AusPost allows 1-3 business days for metro areas and 2-5 business days for regional locations.  

SAME DAY DELIVERY - QLD 
Orders placed before 10am AEST will be sent out the same business day and delivered between 1pm-7pm the same afternoon 🚚  
StarTrack cannot deliver to post offices and will leave the order in a secure spot if available. Please inform our team of any additional delivery instructions.  

SAME DAY DELIVERY - NSW & VIC 
Orders placed before 8am AEDT will be dispatched the same business day and delivered between 6pm-9pm the same evening 🚚  
StarTrack cannot deliver to post offices and will leave the order in a secure spot if available. Please inform our team of any additional delivery instructions.  

REST OF WORLD DELIVERY 
Orders made before 1pm AEST will be dispatched the same business day. Check our Shipping Policy for delivery estimates to your location 🚚  
In the event of unforeseen delays (flight delays, capacity restrictions, customs, or regional delivery), allow an additional 4 business days for delivery.  

For more details, refer to our Shipping Policy and FAQs for assistance.

When will my order arrive?

We have a short period of time to update the address prior to it being shipped!  

Please let us know the address so we can update this for you ASAP ⚡️  

If the order has been shipped, we aren't able to update the address, however, you can update with the courier by following the below:  

EXPRESS NEXT BUSINESS DAY - AUS ONLY
You can request a redirection via the AusPost app.  

SAME DAY - QLD, NSW & VIC ONLY
Let us know your updated address below and we can request this with the courier.  

INTERNATIONAL EXPRESS  
You can update your address via DHL On Demand. Once dispatched, you should receive a text or email with a link to this service.   

INTERNATIONAL STANDARD 
You can update your address with the local postal service once the parcel has landed in your country.  

Please note, requesting a redirection may void the delivery estimate.

Can I update my address?

Our New Arrivals are updated weekly and we also recommend keeping an eye on the Back In Stock page for updates ❤️  

A sale item caught your eye? We don't restock sale items so make sure you snap it up before it's gone forever!

How often do you restock?

We recommend utilising the True Fit tool on the product page as this will provide a size suggestion based on the details entered.  

You can also view product details in the description drop-down on the product page.  

If the fit isn't what you were hoping for,  you're welcome to place a return in line with our flexible Return Policy ❤️

Get more information

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