DELIVERY

WHEN WILL MY ORDER ARRIVE?

Please allow an additional business day for dispatch and delivery during peak sales events. EXPRESS (AUSTRALIA)Order before 4pm AEST Mon-Fri for estimated next-day delivery to metro areas. In the event of unforeseen delays or for delivery to more reg

WHEN WILL MY ORDER BE SHIPPED?

Please allow an additional business day for dispatch and delivery during peak sales events. EXPRESS (AUSTRALIA)Order before 4pm AEST for same business day dispatch. SAME DAY DELIVERY - (SYDNEY & MELBOURNE)Order before 7am AEST for same business day d

DO I NEED TO SIGN FOR MY PARCEL?

Our Shipping Policy offers a no signature required service for all shipping methods. This means the parcel will be left safely at the address or with an available receiver.

CAN MY ORDER BE SENT TO A PO BOX OR PARCEL LOCKER?

Australia based customers checking out with Express Delivery can opt to have their parcel shipped to a PO Box or Parcel Locker. International, Same Day and Saturday deliveries must be shipped to a physical home address.

I MISSED MY DELIVERY, WHAT HAPPENS NEXT?

EXPRESS & STANDARD DELIVERY. Keep an eye on the tracking over the next 24 hours, in case it's redirected to the post office for collection. A redirection isn't possible in transit, but if the parcel is returned to Princess Polly, we'll be in touch vi

WHY HASN'T MY TRACKING UPDATED?

EXPRESS & STANDARD DELIVERY. The tracking will update once the parcel has passed through a major sorting facility. This typically occurs within 24 hours of the parcel being shipped. SATURDAY & SAME DAY DELIVERY. The tracking will update once the parc

MY ORDER SAYS IT’S DELIVERED, BUT I CAN’T FIND IT.

The courier will try their best to make sure customers' parcels are left in a safe place. Be sure to check the locations below:. - Letterbox. - Around the front of the home; over the fence, behind bins, in garden beds, plant pots or aircon units. - M

MY TRACKING HAS UPDATED TO "DELAYED", WHEN WILL MY PARCEL BE DELIVERED?

Rest assured, the parcel is still safely in transit and the courier will do all they can to have the parcel delivered on time. External factors such as, flight delays, parcels travelling regionally or unforeseen weather events may affect delivery est

DOES PRINCESS POLLY SHIP TO THE US?

Due to recent changes to importation thresholds, shipping to the US from our AU site is currently unavailable. Customers can continue shopping on our US site, which offers local shipping options.

WHY DIDN'T I RECEIVE TRACKING OR A SHIPPING CONFIRMATION?

Shipping confirmations are sent via email and can be found by searching: Order Shipped! Your New ’Fit Is On The Way!. The email may have landed in spam or junk. If so, be sure to mark Princess Polly as safe for next time. Customers can sign in or cre

WHY IS MY TRACKING SHOWING AN ESTIMATE OUTSIDE OF THE DELIVERY WINDOW?

The delivery estimate on the tracking will indicate the latest possible delivery date, however, this estimate will update as the parcel travels through local sorting facilities. Rest assured, the parcel shouldn't arrive outside of the delivery time f