DELIVERY
WHEN WILL MY ORDER ARRIVE?
Please allow an additional business day for dispatch and delivery during peak sales events. EXPRESS (Australia). Order before 4pm AEST Mon-Fri for estimated next-day delivery to metro areas. In the event of unforeseen delays or for delivery to more r
WHEN WILL MY ORDER BE SHIPPED?
Please allow an additional business day for dispatch and delivery during peak sales events. EXPRESS (Australia). Order before 4pm AEST for same business day dispatch. SAME DAY DELIVERY - (Sydney & Melbourne). Order before 7am AEST for Same Business D
DO I NEED TO SIGN FOR MY PARCEL?
Our Shipping Policy offers a no signature required service for all shipping methods. This means the parcel will be left safely at your address or with an available receiver.
CAN MY ORDER BE SENT TO A PO BOX OR PARCEL LOCKER?
If you’re based in Australia and checked out with Express Delivery, you can opt to have your parcel shipped to a PO Box or Parcel Locker. International, Same Day, and Saturday deliveries must be shipped to a physical home address.
I MISSED MY DELIVERY, WHAT HAPPENS NEXT?
EXPRESS & STANDARD DELIVERY. Keep an eye on your tracking link over the next 24 hours, in case it's redirected to the post office for collection. A redirection isn't possible in transit, but if the parcel is returned to Princess Polly, we'll be in to
WHY HASN'T MY TRACKING UPDATED?
EXPRESS & STANDARD DELIVERY. The tracking will update once the parcel has passed through a major sorting facility. This typically occurs within 24 hours of the parcel being shipped. If the parcel has been redirected to a new address while in transit,
MY ORDER SAYS IT’S DELIVERED, BUT I CAN’T FIND IT.
The courier will try their best to make sure your parcel is left in a safe place. Be sure to check the locations below:. If the parcel isn't located in one of these locations, we're here to help! You can chat with us at the bottom of this page for as
MY TRACKING HAS UPDATED TO "DELAYED", WHEN WILL MY PARCEL BE DELIVERED?
Rest assured, your parcel is still safely in transit, and the courier will do all they can to have the parcel delivered on time. External factors such as flight delays, parcels travelling regionally or unforeseen weather events may affect delivery es
WHERE DO YOU SHIP TO?
We ship to the following countries:. AU Site: Australia, New Zealand, Africa and Asia. US Site: USA, Canada, South America, and AfricaUK Site: UK and EuropeRegion Exclusions: Bahrain, Iran, Israel, Palestine Territories, Kuwait, Oman, Qatar, Russia,
WHY DIDN'T I RECEIVE TRACKING OR A SHIPPING CONFIRMATION?
Your shipping confirmation will be sent via email and can be found by searching: Order Shipped! Your New ’Fit Is On The Way!. The email may have landed in your spam or junk folder. If so, be sure to mark Princess Polly as safe for next time. You can
WHY IS MY TRACKING SHOWING AN ESTIMATE OUTSIDE OF THE DELIVERY WINDOW?
The delivery estimate on your tracking will indicate the latest possible delivery date, and will update as the parcel travels through local sorting facilities. Rest assured, the parcel shouldn't arrive outside of the delivery time frame provided on o
WILL I BE CHARGED CUSTOMS AT CHECKOUT?
If you are located outside of Australia, you may be liable for customs, import duties, permits, product restrictions and other local requirements. These are set by your local government and the courier. To ensure your shopping experience is as seamle
WHY AM I BEING CHARGED GST AT CHECKOUT?
If your order is travelling to New Zealand or Singapore, it will be subject to GST, which is set by your local government. This is calculated as a percentage of your order total and is included at checkout.
WILL I BE REFUNDED FOR VAT & IMPORT DUTIES IF I RETURN MY ORDER?
If your order is travelling outside of Australia, it may be subject to import duties, taxes and VAT, which are non-refundable if the item is later returned. More information can be found in our Return Policy.
I'M SHOPPING FROM NEW ZEALAND, WILL I BE CHARGED DUTIES AND TAXES?
If your order is being shipped to New Zealand, it will be subject to 15% GST. In addition, if the order value is less than $1000 NZD, a $2.21 NZD low-value goods charge will automatically apply at checkout. Orders valued at $1000 NZD or more are subj