Express post is a no signature required delivery service. If no one is home at the time of delivery, the parcel will be left in a safe and discreet location at the discretion of the delivery driver.

<span id="isPasted" style="color: rgb(55, 58, 60); font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Express post is a no signature required delivery service. If no one is home at the time of delivery, the parcel will be left in a safe and discreet location at the discretion of the delivery driver.

DO I NEED TO SIGN FOR MY PARCEL?

We're here to help to ensure your parcel reaches you ASAP! Please get in touch with us here.

<p id="isPasted" style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; color: rgb(55, 58, 60); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We&apos;re here to help to ensure your parcel reaches you ASAP! Please get in touch with us&#xA0;<a href="https://www.princesspolly.com.au/pages/contact-us" style="box-sizing: inherit; background-color: transparent; color: rgb(75, 76, 80); text-decoration: none; touch-action: manipulation; font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; font-weight: bold;" target="_blank">here</a>.

I MISSED MY DELIVERY, WHAT HAPPENS NEXT?

Customers can expect their tracking to update once the parcel has passed through a sorting facility, this typically happens overnight!

<p id="isPasted" style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; color: rgb(55, 58, 60); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Customers can expect their tracking to update once the parcel has passed through a sorting facility, this typically happens overnight!

WHY HASN'T MY TRACKING UPDATED?

Express post is a no signature delivery service. If no one is home at the time of delivery, the driver will leave the parcel in a safe location. We recommend checking the following delivery locations:. - In the letterbox. - Around the front of the ho

<p id="isPasted" style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; color: rgb(55, 58, 60); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Express post is a no signature delivery service. If no one is home at the time of delivery, the driver will leave the parcel in a safe location.<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; color: rgb(55, 58, 60); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We recommend checking the following delivery locations:<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; color: rgb(55, 58, 60); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">- In the letterbox<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; color: rgb(55, 58, 60); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">- Around the front of the home (behind bins, pot plants, fences, in garden beds and under door mats)<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; color: rgb(55, 58, 60); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">- Any applicable mail rooms, reception desks and building lobbies.<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; color: rgb(55, 58, 60); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We also suggest checking with all members of the household, building managers and neighbours in case they have the parcel for safekeeping.<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; color: rgb(55, 58, 60); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If there is still no sign of the parcel, please contact us&#xA0;<a href="https://www.princesspolly.com.au/pages/contact-us" style="box-sizing: inherit; background-color: transparent; color: rgb(75, 76, 80); text-decoration: none; touch-action: manipulation; font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; font-weight: bold;" target="_blank">here</a> so we can investigate further with the courier.

MY TRACKING HAS UPDATED TO "DELIVERED" BUT I CAN'T LOCATE MY PARCEL, WHAT SHOULD I DO?

Head to the Shipping Page on our website for all the details!

<span id="isPasted" style="color: rgb(55, 58, 60); font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Head to the&#xA0;<a href="https://www.princesspolly.com.au/pages/shipping-information" style="box-sizing: inherit; background-color: rgb(255, 255, 255); color: rgb(75, 76, 80); text-decoration: none; touch-action: manipulation; font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; font-weight: bold; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank">Shipping Page</a><span style="color: rgb(55, 58, 60); font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;on our website for all the details!

WHAT SHIPPING OPTIONS DO WE OFFER?

We offer same-day dispatch!. EXPRESS (AUSTRALIA). Order before 4pm AEST for same business day dispatch. SAME DAY DELIVERY - (SYDNEY & MELBOURNE). Order before 7am AEST for same business day delivery to eligible suburbs listed on our Shipping Policy.

<span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We offer same-day dispatch!<span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">EXPRESS (AUSTRALIA)<span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Order before 4pm AEST for same business day dispatch.<span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">SAME DAY DELIVERY - (SYDNEY &amp; MELBOURNE)<span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Order before 7am AEST for same business day delivery to eligible suburbs listed on our&#xA0;<a href="https://www.princesspolly.com.au/pages/shipping-information" style="text-decoration:none;"><span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Shipping Policy</a><span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">.<span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">SAME DAY DELIVERY - (GOLD COAST, BRISBANE, SUNSHINE COAST)<span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Order before 10am AEST for same business day delivery to eligible suburbs listed on our&#xA0;<a href="https://www.princesspolly.com.au/pages/shipping-information" style="text-decoration:none;"><span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Shipping Policy</a><span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">.<span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">SATURDAY DELIVERY - (BRISBANE)<span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Order before 4pm AEST Friday for Saturday delivery to eligible suburbs listed on our&#xA0;<a href="https://www.princesspolly.com.au/pages/shipping-information" style="text-decoration:none;"><span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Shipping Policy</a><span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">.<span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">EXPRESS &amp; STANDARD (INTERNATIONAL)<span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Order before 1pm AEST for same business day dispatch.

WHEN WILL MY ORDER BE SHIPPED?

Australia based customers checking out with Express Delivery can opt to have their parcel shipped to a PO Box or Parcel Locker. International, Same Day and Saturday deliveries must be shipped to a physical home address.

<span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Australia based customers checking out with Express Delivery can opt to have their parcel shipped to a PO Box or Parcel Locker.&#xA0;<span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">International, Same Day and Saturday deliveries must be shipped to a physical home address.

CAN MY ORDER BE SENT TO A PO BOX OR PARCEL LOCKER?

Rest assured, the parcel is still safely in transit and the courier will do all they can to have the parcel delivered on time. Please note, external factors such as local COVID-19 impacts, flight delays or unforeseen weather events may affect deliver

<p id="isPasted" style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; color: rgb(55, 58, 60); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Rest assured, the parcel is still safely in transit and the courier will do all they can to have the parcel delivered on time. Please note, external factors such as local COVID-19 impacts, flight delays or unforeseen weather events may affect delivery estimates.<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; color: rgb(55, 58, 60); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If there have been no tracking updates 6 business days after the parcel has been shipped, please reach out to us&#xA0;<a href="https://www.princesspolly.com.au/pages/contact-us" style="box-sizing: inherit; background-color: transparent; color: rgb(75, 76, 80); text-decoration: none; touch-action: manipulation; font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; font-weight: bold;" target="_blank">here</a> so we can investigate further with the courier.

MY TRACKING HAS UPDATED TO "DELAYED", WHEN WILL MY PARCEL BE DELIVERED?

AU Princess Polly Help Center

DELIVERY

ARE GIFT CARDS REFUNDABLE?