ORDER ASSISTANCE
I HAVE AN ISSUE WITH MY ORDER, WHAT SHOULD I DO?
We are here to help! Please reach out to our team here for assistance.
CAN I CHANGE THE ADDRESS FOR MY ORDER?
EXPRESS NEXT BUSINESS DAY - (Australia). You're welcome to request a redirection via the AusPost App. SAME DAY - (Queensland, New South Wales & Victoria). Please contact us here with your order number and correct address for our team to assist. INTER
CAN I EDIT OR CANCEL MY ORDER?
To ensure we're able to provide our speedy, same-day dispatch offer, we're unable to make any changes to your order once confirmed. You're welcome to initiate a return upon the arrival of your order in line with our flexible Return Policy. We offer r
WHERE DO I GET A TAX INVOICE FOR MY ORDER?
You're welcome to generate a tax invoice here using your order number and delivery postcode.
WHERE CAN I FIND MY ORDER NUMBER?
You can sign in or create an account here to view your order history, tracking details and more. An order and shipping confirmation email should have also been received, which includes the order number starting with #AU. The email may be marked as sp
HOW DO I CONTACT PRINCESS POLLY?
You can contact us via email, text, phone or chat. Our business hours and contact details can be found here.
WHY I DIDN'T RECEIVE AN ORDER CONFIRMATION?
Your order confirmation is sent via email and can be found by searching: Your Order Is Confirmed!. The email may have landed in spam or junk. If so, be sure to mark Princess Polly as safe for next time. You can also sign in or create an account here