ORDER ASSISTANCE
I HAVE AN ISSUE WITH MY ORDER, WHAT SHOULD I DO?
We are here to help! You can reach out via our online chat Mon-Fri 8am-4pm. If you don't receive a response right away, or are contacting outside of these hours, our team will reply within 24 hours.
CAN I CHANGE THE ADDRESS FOR MY ORDER?
EXPRESS NEXT BUSINESS DAY - (Australia). You're welcome to request a redirection via the AusPost App. SAME DAY - (Queensland, New South Wales & Victoria). Please contact us here with your order number and correct address for our team to assist. INTER
WHERE DO I GET A TAX INVOICE FOR MY ORDER?
You're welcome to generate a tax invoice here using your order number and delivery postcode.
WHERE CAN I FIND MY ORDER NUMBER?
You can sign in or create an account here to view your order history, tracking details and more. An order and shipping confirmation email should have also been received, which includes the order number starting with #AU. The email may be marked as sp
WHY I DIDN'T RECEIVE AN ORDER CONFIRMATION?
Your order confirmation is sent via email and can be found by searching: Your Order Is Confirmed!. The email may have landed in spam or junk. If so, be sure to mark Princess Polly as safe for next time. You can also sign in or create an account here
HOW DO I CONTACT PRINCESS POLLY?
Chat with us 24/7 at the bottom of our website!