AU Princess Polly Help Center

<span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We offer same-day dispatch!<span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">EXPRESS (AUSTRALIA)<span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Order before 4pm AEST for same business day dispatch.<span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">SAME DAY DELIVERY - (SYDNEY &amp; MELBOURNE)<span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Order before 7am AEST for same business day delivery to eligible suburbs listed on our&#xA0;<a href="https://www.princesspolly.com.au/pages/shipping-information" style="text-decoration:none;"><span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Shipping Policy</a><span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">.<span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">SAME DAY DELIVERY - (GOLD COAST, BRISBANE, SUNSHINE COAST)<span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Order before 10am AEST for same business day delivery to eligible suburbs listed on our&#xA0;<a href="https://www.princesspolly.com.au/pages/shipping-information" style="text-decoration:none;"><span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Shipping Policy</a><span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">.<span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">SATURDAY DELIVERY - (BRISBANE)<span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Order before 4pm AEST Friday for Saturday delivery to eligible suburbs listed on our&#xA0;<a href="https://www.princesspolly.com.au/pages/shipping-information" style="text-decoration:none;"><span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Shipping Policy</a><span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">.<span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">EXPRESS &amp; STANDARD (INTERNATIONAL)<span style="font-size: 10pt; font-family: &quot;Roboto Mono&quot;, monospace; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Order before 1pm AEST for same business day dispatch.

We offer same-day dispatch!. EXPRESS (AUSTRALIA). Order before 4pm AEST for same business day dispatch. SAME DAY DELIVERY - (SYDNEY & MELBOURNE). Order before 7am AEST for same business day delivery to eligible suburbs listed on our Shipping Policy.

WHEN WILL MY ORDER BE SHIPPED?

DELIVERY

DO I NEED TO SIGN FOR MY PARCEL?

I MISSED MY DELIVERY, WHAT HAPPENS NEXT?

WHY HASN'T MY TRACKING UPDATED?

MY TRACKING HAS UPDATED TO "DELIVERED" BUT I CAN'T LOCATE MY PARCEL, WHAT SHOULD I DO?

WHAT SHIPPING OPTIONS DO WE OFFER?

CAN MY ORDER BE SENT TO A PO BOX OR PARCEL LOCKER?

MY TRACKING HAS UPDATED TO "DELAYED", WHEN WILL MY PARCEL BE DELIVERED?

ARE GIFT CARDS REFUNDABLE?

HOW LONG ARE GIFT CARDS VALID FOR?

GIFT CARDS

WHAT RETURN OPTIONS ARE AVAILABLE?

CAN I INCLUDE MULTIPLE RETURNS IN ONE PARCEL?

WHAT ITEMS ARE INELIGIBLE FOR RETURN?

WHERE CAN I FIND MY RETURN LABEL?

WHAT IS THE RETURN ADDRESS?

CAN I EDIT MY RETURN BOOKING?

HOW LONG DO I HAVE TO RETURN?

CAN I RETURN WITHOUT MY ORDER CARD?

CAN I RETURN WITHOUT THE ORIGINAL PACKAGING?

WHEN WILL MY RETURN BE PROCESSED?

RETURN POLICY

WHAT EXCHANGE OPTIONS ARE AVAILABLE?

WHAT IS A BONUS CREDIT?

WHEN WILL MY EXCHANGE BE SHIPPED?

CAN I USE A DISCOUNT CODE ON MY PRODUCT EXCHANGE?

WHY DID MY EXCHANGE ITEM GO OUT OF STOCK?

HOW MANY FREE EXCHANGES CAN I RECEIVE?

EXCHANGES

CAN I RECEIVE A REFUND TO MY KLARNA PLAN?

CAN I RECEIVE A REFUND TO MY ZIPPAY CARD?

CAN I RECEIVE A REFUND TO MY AFTERPAY PLAN?

I RETURNED FOR A GIFT CARD, WHY IS MY KLARNA / AFTERPAY PLAN STILL BEING DEDUCTED?

RETURNING WITH AFTERPAY & KLARNA

DO I NEED TO CONTINUE PAYING OFF MY KLARNA OR AFTERPAY PLAN WHEN OPTING FOR AN INSTANT REFUND WITH REFUNDID?

WHEN WILL MY ORDER BE SHIPPED?Updated a month ago