Returns booked for a gift card, standard refund or standard exchange can be changed up until the return has been processed. Please reach out to us here to update the return booking. Instant refund and instant exchange bookings are unable to be change
The return label may present an error if the original shipping address cannot be validated. To fix this select 'Update Address' on the Return Status Page. If you aren't sure what needs to be fixed, check the following:. - Enter the Suburb instead of
AU & NZ customers will receive a return label via email once a return is booked here. Be sure to check all spam/junk inboxes and search the email subject: Princess Polly Return. No luck? Reach out to our team here for assistance. Please note, unsubsc
It's possible a different email was used at checkout. Customers can continue booking a return here and by directly entering the order number and postcode.