Returns booked for a gift card, standard refund or standard exchange can be changed up until the return has been processed. Please reach out to us here to update the return booking. Instant refund and instant exchange bookings are unable to be change
The return label may present an error if the original shipping address cannot be validated. To fix this, head to your return confirmation email and select 'View Return Label'. At the bottom of the page, you can edit your address. Check the following:
AU & NZ customers will receive a return label via email once a return is booked here. Be sure to check all spam/junk inboxes and search the email subject: Princess Polly Return. No luck? Reach out to our team here for assistance. Please note, unsubsc
It's possible a different email was used at checkout. Customers can continue booking a return here and by directly entering the order number and postcode.
If the parcel has been shipped, rest assured the return will be processed as normal as long all items are unwashed, unworn and in original condition. If the parcel has yet to be shipped, customers can contact us here to receive a new return label.