MY ORDER NUMBER CANNOT BE FOUND WHEN BOOKING A RETURN.Updated 2 months ago

Customers are prompted to sign in to their Princess Polly account which pre-fills the order details required for the return. If the order cannot be located in the account, a different email may have been used at checkout. 

Alternatively, a return can be booked here by entering the order number starting with #AU and the postcode entered at checkout.

If the order number starts with #US, a return can be booked on our US website here.

Still no luck? Clear the cache and history or reach out to our team here with a screenshot of the error message.