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EXCHANGES

WHAT EXCHANGE OPTIONS ARE AVAILABLE?

Our Return Policy offers free size and product exchanges for Australia-based customers. STANDARD EXCHANGE. - Processed once the return tracking indicates the parcel is in transit to Princess Polly. - Shipped with Express Delivery. Head to our Shippin

WHAT IS A BONUS CREDIT?

When opting for a product exchange, customers are able to shop right away with bonus credit valued at the pre-discounted amount of their original purchase, plus an additional $5 bonus credit on us!. Bonus credit is non-refundable and must be used in

CAN I USE A DISCOUNT CODE ON MY PRODUCT EXCHANGE?

Exchanges are excluded from all promotional offers. When opting for a product exchange customers can shop right away with bonus credit valued at the pre-discounted amount of their original purchase, plus an additional $5 bonus credit on us!. Australi

WHY DID MY EXCHANGE ITEM GO OUT OF STOCK?

Due to the popularity of our range, exchange requests are not confirmed until the return is processed. If an item is out of stock at the time of processing, a full refund will be issued. Customers can opt for an instant exchange to avoid missing out!

HOW MANY FREE EXCHANGES CAN I RECEIVE?

AU based customers can book up to 3 exchanges per order. Head to our Return Policy for to book your return!

WHY DOES MY EXCHANGE ITEM SHOW ITS OUT OF STOCK BUT ITS AVAILABLE ON THE WEBSITE?

WHERE HAS MY EXCHANGE CREDIT GONE?

The credit shown when booking a product exchange must be used right away. If the exchange has not been booked and confirmed, the credit will disappear and can be reinstated by starting a new exchange booking here. Customers wishing to keep their cred