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EXCHANGES

WHAT EXCHANGE OPTIONS ARE AVAILABLE?

Our Return Policy offers free size and product exchanges for Australia-based customers. STANDARD EXCHANGE. - Processed once the return tracking indicates the parcel is in transit to Princess Polly. - Shipped with Express Delivery. Head to our Shippin

WHAT IS A BONUS CREDIT?

When opting for a product exchange customers are able to shop right away with bonus credit valued at the pre-discounted amount of their original purchase if a promo code was used, plus an additional $5 bonus credit on us!. Bonus credit is non-refunda

CAN I USE A DISCOUNT CODE ON MY EXCHANGE?

Exchanges are excluded from all promo codes. When opting for a product exchange customers can shop right away with bonus credit valued at the pre-discounted amount of their original purchase if a promo code was used, plus an additional $5 bonus credi

HOW MANY FREE EXCHANGES CAN I RECEIVE?

AU based customers can book up to 3 exchanges per order. Head to our Return Policy for to book your return!

WHY DOES MY EXCHANGE ITEM SHOW ITS OUT OF STOCK BUT ITS AVAILABLE ON THE WEBSITE?

WHERE HAS MY EXCHANGE CREDIT GONE?

The credit shown when booking a product exchange must be used right away. If the exchange has not been booked and confirmed, the credit will disappear and can be reinstated by starting a new exchange booking here. Customers wishing to keep their cred

WHEN WILL THE $1 HOLD FOR MY INSTANT EXCHANGE BE RELEASED?

A $1 pre-authorisation is held on your nominated debit/credit card when booking an instant exchange. The $1 hold will be released within 7 business days. Rest assured, a charge will only apply if the instant exchange is not shipped back to Princess P

WHY WAS I CHARGED FOR MY INSTANT EXCHANGE?

Once an instant exchange is booked, customers have 14 days to ship the return parcel with the provided return label before a charge is applied. If the return parcel has been dropped into a post box but hasn't received a tracking scan, our team will i

WILL MY EXCHANGE BE SHIPPED WITH EXPRESS?

All exchange orders are dispatched with complimentary Express shipping. All shipping information can be found here. Please note, dispatch and delivery estimates will begin once the exchange is processed.