WHAT EXCHANGE OPTIONS ARE AVAILABLE?Updated 4 months ago
Our Return Policy offers free size and product exchanges for Australia-based customers.
STANDARD EXCHANGE
- Processed once the return tracking indicates the parcel is in transit to Princess Polly.
- Shipped with Express Delivery. Head to our Shipping Policy for delivery estimates.
INSTANT EXCHANGE
- Processed immediately once the return booking has been confirmed.
- Shipped with Express Delivery in line with the same day dispatch cut-off. Head to our Shipping Policy for delivery estimates.
- If the items booked for return are not received within 14 days, the full amount will be charged to the nominated debit/credit card.
Any additional refunds and gift cards will be issued within 1-2 business days of the return parcel reaching us.