All articles

WHAT EXCHANGE OPTIONS ARE AVAILABLE?Updated 2 months ago

Our Return Policy offers free size and product exchanges for Australia-based customers. 

STANDARD EXCHANGE 

- Processed once the return tracking indicates the parcel is in transit to Princess Polly. 

- Shipped with Express Delivery. Head to our Shipping Policy for delivery estimates. 

INSTANT EXCHANGE  

- Processed immediately once the return booking has been confirmed. 

- Shipped with Express Delivery in line with the same day dispatch cut-off. Head to our Shipping Policy for delivery estimates. 

- If the items booked for return are not received within 14 days, the full amount will be charged to the nominated debit/credit card. 

Any additional refunds and gift cards will be issued within 1-2 business days of the return parcel reaching us.

Was this article helpful?
Yes
No