AUSTRALIA. Return parcels can take 5-10 business days to reach Princess Polly. Standard refund or gift cards are processed within 1-2 business days of the parcel's arrival. Standard exchanges are processed once the tracking indicates the parcel is in
Standard refunds are issued to the original payment method used to place the order. If a gift card was used, the funds will be reissued to the original gift card. Instant refunds with Refundid will be issued to the bank account nominated at the time
Instant refunds are received to the nominated bank account within 60 seconds of the return being booked. Customers can book an instant refund via the Refundid Booking Portal.
Refunds are directed to the bank account rather than the card connected to it. As long as the account linked to the cancelled card is still active, the funds will be received as normal. If the account linked to the card has been cancelled, the bank w
Once an instant refund is booked, customers have 7 days to ship the return parcel with the provided return label before the refund is reversed by Refundid. If the return parcel has been dropped into a post box but hasn't received a tracking scan, our
Yes, instant refunds are issued to the nominated bank account linked to the customer's Refundid account. Customers can use the instant refund to pay off any outstanding payment plans without the hassle of late fees.
When opting to receive a gift card, no refund will be issued and any outstanding installments will be in place to pay off the gift card.