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WHEN WILL MY RETURN BE PROCESSED?Updated 2 months ago

AUSTRALIA RETURNS

Customers that have opted for a standard refund or gift card can expect their return to be processed within 1-2 business days of the parcel's arrival. Standard exchanges are processed once the tracking indicates the parcel is in transit to Princess Polly. Instant exchanges and instant refunds with Refundid are processed immediately. 

NZ RETURNS

Returns shipped to our NZ returns address will be processed within 1-2 business days of lodgement with the local post office.

US & CANADIA RETURNS

Returns shipped to our US return address will be processed within 1-4 business days of arrival.

ALL OTHER INTERNATIONAL RETURNS

All other returns will be processed within 1-2 business days of arrival.


Please note, return processing may take 2-5 business days during peak sales events.

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