WHAT RETURN OPTIONS ARE AVAILABLE?
Head to our Return Policy for all the details!
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RETURN POLICY
CAN I INCLUDE MULTIPLE RETURNS IN ONE PARCEL?
We require all return bookings to be sent individually. This is to ensure in-transit processing events are triggered where applicable.
WHAT ITEMS ARE INELIGIBLE FOR RETURN?
The following items are ineligible for returns:. - Undergarments and hosiery. - Face masks. - Earrings. - Cosmetics. - Hair tools. - Final sale items as marked
WHERE CAN I FIND MY RETURN LABEL?
AU and NZ customers will receive a return label via email once the return booking has been finalized here. All other international customers are required to arrange postage with their local post office.
WHAT IS THE RETURN ADDRESS?
All customers must book their return here prior to shipping the parcel back to us. AU & NZ customers are issued a pre-addressed return label once their return has been booked. US & Canadian customers can return to our local US return address:. Prince
CAN I EDIT MY RETURN BOOKING?
Return bookings for gift cards, standard refunds and standard exchanges can be changed up until the return has been processed. Please reach out to us here to update the return booking.Instant refund and instant exchange bookings are unable to be chan
HOW LONG DO I HAVE TO RETURN?
Once the order has arrived, customers have 30 days to initiate their return here and ship the parcel back to us.
CAN I RETURN WITHOUT MY ORDER CARD?
Yes, customers can include a written copy of the order number in the parcel.
CAN I RETURN WITHOUT THE ORIGINAL PACKAGING?
We will accept items for return without the product bag, however, all tags must remain attached and all shoes must be returned in the original box and packaging. Customers can reuse their Princess Polly satchel to return their items. Be sure to cover
WHEN WILL MY RETURN BE PROCESSED?
AUSTRALIA RETURNS. Customers that have opted for a standard refund, exchange, or gift card can expect their return to be processed within 1-2 business days of the parcel's arrival. NZ RETURNS. Returns shipped to our NZ returns address will be process