Click here to book your return!. Australia:. New Zealand:. Rest of the World:. Please note, items marked as final sale are not eligible for return or exchange. Always include your order number and keep an eye on your tracking until your return is pro
INSTANT AND STANDARD EXCHANGES:. Exchanges are processed based on return tracking events so we recommend sending each order back separately with its respective return label. INSTANT REFUNDS:. We recommend sending each instant refund return back separ
The following items are ineligible for return:
All customers must book their return here prior to shipping the parcel back to us. Be sure to include a copy of the order number in the parcel and hold onto the tracking number until the return is processed. Australia & New ZealandCustomers are issue
Once the order has arrived, customers have 30 days to initiate their return here and ship the parcel back to us.
If the parcel hasn't been shipped, customers can include a written copy of the order number in the parcel instead. If the parcel has been shipped, not to worry, the return label provided to AU & NZ based customers is linked to the order so we'll know
We will accept items for return without the product bag, however, all tags must remain attached and all shoes must be returned in the original box and packaging. Customers can reuse their Princess Polly satchel to return their items. Be sure to cover
AUSTRALIA RETURNS. Customers that have opted for a standard refund or gift card can expect their return to be processed within 1-2 business days of the parcel's arrival. Standard exchanges are processed once the tracking indicates the parcel is in tr
Styles purchased as a set must be returned or exchanged in full with the same corresponding sizes. Australian based customers can take advantage of our free instant exchanges to try an alternative size and return the full set of their preference. Hea
All orders placed through the AU site must be shipped to our returns facility. AU orders are not eligible for return in store in the US. All customers must book their return here prior to shipping the parcel back to us. Customers can return to our lo