New Zealand:• Free gift card returns • Refunds incur a $7.95 AUD fee for the use of our return label • Pre-paid return label provided Rest of the World: • Full refund returns • Full gift card returns • Postage isn't covered for rest of world returns,
INSTANT AND STANDARD EXCHANGES:. Exchanges are processed based on return tracking events so we recommend sending each order back separately with its respective return label. INSTANT REFUNDS:. We recommend sending each instant refund return back separ
The following items are ineligible for return:. - Items marked as final sale. - Cosmetics. - Earrings. - Undergarments. - Hosiery. - Hair tools
All customers must book their return here prior to shipping the parcel back to us. Be sure to include a copy of the order number in the parcel and hold onto the tracking number until the return is processed. AU & NZ. Customers are issued a pre-addres
Once the order has arrived, customers have 30 days to initiate their return here and ship the parcel back to us.
If the parcel hasn't been shipped, customers can include a written copy of the order number in the parcel instead. If the parcel has been shipped, not to worry, the return label provided to AU & NZ based customers is linked to the order so we'll know
We will accept items for return without the product bag, however, all tags must remain attached and all shoes must be returned in the original box and packaging. Customers can reuse their Princess Polly satchel to return their items. Be sure to cover
AUSTRALIA RETURNS. Customers that have opted for a standard refund or gift card can expect their return to be processed within 1-2 business days of the parcel's arrival. Standard exchanges are processed once the tracking indicates the parcel is in tr
Styles purchased as a set must be returned or exchanged in full with the same corresponding sizes. Australian based customers can take advantage of our free instant exchanges to try an alternative size and return the full set of their preference. Hea