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REFUNDS

DO I NEED TO CONTINUE PAYING OFF MY KLARNA OR AFTERPAY PLAN WHEN OPTING FOR AN INSTANT REFUND WITH REFUNDID?

Yes, instant refunds are issued to the nominated bank account linked to the customer's Refundid account. Customers can use the instant refund to pay off any outstanding payment plans without the hassle of late fees.

WHAT REFUND OPTIONS DO YOU OFFER?

INSTANT REFUNDS WITH REFUNDID (AU ONLY). - Processed instantly to a nominated bank account. - Not eligible for exchange orders or purchases made with a gift card. - If the return is not posted within 7 business days, Refundid will reverse the instant

WHAT IS REFUNDID?

Refundid is a third party company offering instant refunds for Australia-based customers. Refunds are issued to a nominated bank account within 60 seconds of being booked here. Customers have 7 days to lodge the return at the post office before the r

WHERE WILL MY REFUND BE ISSUED?

Standard refunds are issued to the original payment method used to place the order. If a gift card was used, the funds will be reissued to the original gift card. Instant refunds with Refundid will be issued to the bank account nominated at the time

WHEN WILL I RECEIVE MY INSTANT REFUND FROM REFUNDID?

Instant refunds are received to the nominated bank account within 60 seconds of the return being booked. Customers can book an instant refund via the Refundid booking portal.

MY CARD HAS BEEN CANCELLED, WILL I STILL RECEIVE MY REFUND?

Refunds are directed to the bank account rather than the card connected to it. As long as the account linked to the cancelled card is still active, the funds will be received as normal. If the account linked to the card has been cancelled, the bank w