AU Princess Polly Help Center

<p id="isPasted" style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; color: rgb(55, 58, 60); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">STANDARD EXCHANGES<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; color: rgb(55, 58, 60); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">- Standard exchanges are shipped once the return tracking indicates the parcel is in transit to Princess Polly.<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; color: rgb(55, 58, 60); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">- Any additional refunds and gift cards will be issued within 1-2 business days of the return parcel reaching us.<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; color: rgb(55, 58, 60); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; color: rgb(55, 58, 60); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">INSTANT EXCHANGES<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; color: rgb(55, 58, 60); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">- Instant exchanges are processed once the return booking has been submitted.<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; color: rgb(55, 58, 60); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">- The exchange will be shipped with Australia Post Express in line with our&#xA0;<a href="https://www.princesspolly.com.au/pages/shipping-information" style="box-sizing: inherit; background-color: transparent; color: rgb(75, 76, 80); text-decoration: none; touch-action: manipulation; font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; font-weight: bold;" target="_blank">Shipping Policies</a> same-day dispatch offer.<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; color: rgb(55, 58, 60); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">- Any additional refunds and gift cards will be issued within 1-2 business days of the return parcel reaching us.<hr style="box-sizing: content-box; height: 0px; overflow: visible; margin-top: 1rem; margin-bottom: 1rem; border-width: 1px 0px 0px; border-right-style: initial; border-bottom-style: initial; border-left-style: initial; border-right-color: initial; border-bottom-color: initial; border-left-color: initial; border-image: initial; border-top-style: solid; border-top-color: rgba(0, 0, 0, 0.1); font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; color: rgb(55, 58, 60); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-thanks="Got it!" style="box-sizing: inherit; font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; padding: 1.25rem; color: rgb(55, 58, 60); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

STANDARD EXCHANGES. - Standard exchanges are shipped once the return tracking indicates the parcel is in transit to Princess Polly. - Any additional refunds and gift cards will be issued within 1-2 business days of the return parcel reaching us. INST

WHEN WILL MY EXCHANGE BE SHIPPED?

RETURNS

EXCHANGES

DO I NEED TO SIGN FOR MY PARCEL?

I MISSED MY DELIVERY, WHAT HAPPENS NEXT?

WHY HASN'T MY TRACKING UPDATED?

MY TRACKING HAS UPDATED TO "DELIVERED" BUT I CAN'T LOCATE MY PARCEL, WHAT SHOULD I DO?

WHAT SHIPPING OPTIONS DO WE OFFER?

WHEN WILL MY ORDER BE SHIPPED?

CAN MY ORDER BE SENT TO A PO BOX OR PARCEL LOCKER?

MY TRACKING HAS UPDATED TO "DELAYED", WHEN WILL MY PARCEL BE DELIVERED?

DELIVERY

ARE GIFT CARDS REFUNDABLE?

HOW LONG ARE GIFT CARDS VALID FOR?

GIFT CARDS

WHAT RETURN OPTIONS ARE AVAILABLE?

CAN I INCLUDE MULTIPLE RETURNS IN ONE PARCEL?

WHAT ITEMS ARE INELIGIBLE FOR RETURN?

WHERE CAN I FIND MY RETURN LABEL?

WHAT IS THE RETURN ADDRESS?

CAN I EDIT MY RETURN BOOKING?

HOW LONG DO I HAVE TO RETURN?

CAN I RETURN WITHOUT MY ORDER CARD?

CAN I RETURN WITHOUT THE ORIGINAL PACKAGING?

WHEN WILL MY RETURN BE PROCESSED?

RETURN POLICY

WHAT EXCHANGE OPTIONS ARE AVAILABLE?

WHAT IS A BONUS CREDIT?

CAN I USE A DISCOUNT CODE ON MY PRODUCT EXCHANGE?

WHY DID MY EXCHANGE ITEM GO OUT OF STOCK?

HOW MANY FREE EXCHANGES CAN I RECEIVE?

CAN I RECEIVE A REFUND TO MY KLARNA PLAN?

CAN I RECEIVE A REFUND TO MY ZIPPAY CARD?

CAN I RECEIVE A REFUND TO MY AFTERPAY PLAN?

I RETURNED FOR A GIFT CARD, WHY IS MY KLARNA / AFTERPAY PLAN STILL BEING DEDUCTED?

RETURNING WITH AFTERPAY & KLARNA

DO I NEED TO CONTINUE PAYING OFF MY KLARNA OR AFTERPAY PLAN WHEN OPTING FOR AN INSTANT REFUND WITH REFUNDID?

WHEN WILL MY EXCHANGE BE SHIPPED?Updated 2 years ago