AU Princess Polly Help Center

To receive a birthday treat, customers must add their date of birth to their Princess Polly account here. A gift will be sent via email on the date provided.  Be sure to check any spam/junk inboxes in case it lands there by mistake.

I HAVEN'T RECEIVED MY BIRTHDAY REWARD, WHERE CAN I LOCATE THIS?

REWARDS

WHEN WILL MY ORDER ARRIVE?

WHEN WILL MY ORDER BE SHIPPED?

DO I NEED TO SIGN FOR MY PARCEL?

CAN MY ORDER BE SENT TO A PO BOX OR PARCEL LOCKER?

I MISSED MY DELIVERY, WHAT HAPPENS NEXT?

WHY HASN'T MY TRACKING UPDATED?

MY TRACKING HAS UPDATED TO "DELIVERED" BUT I CAN'T LOCATE MY PARCEL, WHAT SHOULD I DO?

MY TRACKING HAS UPDATED TO "DELAYED", WHEN WILL MY PARCEL BE DELIVERED?

DELIVERY

WHAT RETURN OPTIONS ARE AVAILABLE?

CAN I INCLUDE MULTIPLE RETURNS IN ONE PARCEL?

WHAT ITEMS ARE INELIGIBLE FOR RETURN?

WHAT IS THE RETURN ADDRESS?

HOW LONG DO I HAVE TO RETURN?

CAN I RETURN WITHOUT MY ORDER CARD?

CAN I RETURN WITHOUT THE ORIGINAL PACKAGING?

WHEN WILL MY RETURN BE PROCESSED?

RETURN POLICY

ARE GIFT CARDS REFUNDABLE?

HOW LONG ARE GIFT CARDS VALID FOR?

HOW DO I ACCESS MY GIFT CARD?

GIFT CARDS

WHAT EXCHANGE OPTIONS ARE AVAILABLE?

WHAT IS A BONUS CREDIT?

CAN I USE A DISCOUNT CODE ON MY PRODUCT EXCHANGE?

WHY DID MY EXCHANGE ITEM GO OUT OF STOCK?

HOW MANY FREE EXCHANGES CAN I RECEIVE?

WHY DOES MY EXCHANGE ITEM SHOW ITS OUT OF STOCK BUT ITS AVAILABLE ON THE WEBSITE?

WHERE HAS MY EXCHANGE CREDIT GONE?

EXCHANGES

DO I NEED TO CONTINUE PAYING OFF MY KLARNA OR AFTERPAY PLAN WHEN OPTING FOR AN INSTANT REFUND WITH REFUNDID?

WHAT REFUND OPTIONS DO YOU OFFER?

WHAT IS REFUNDID?

WHERE WILL MY REFUND BE ISSUED?

WHEN WILL I RECEIVE MY INSTANT REFUND FROM REFUNDID?

MY CARD HAS BEEN CANCELLED, WILL I STILL RECEIVE MY REFUND?

REFUNDS

CAN I RECEIVE A REFUND TO MY AFTERPAY/KLARNA PLAN?

CAN I RECEIVE A REFUND TO MY ZIPPAY CARD?

I RETURNED FOR A GIFT CARD, WHY IS MY KLARNA / AFTERPAY PLAN STILL BEING DEDUCTED?

RETURNING WITH AFTERPAY & KLARNA

CAN I EDIT MY RETURN BOOKING?

I EXPERIENCED AN ISSUE WITH MY RETURN LABEL, HOW DO I FIX THIS?

WHERE CAN I FIND MY RETURN LABEL?

MY ORDER ISN'T APPEARING IN MY ACCOUNT, HOW SHOULD I SUMBIT MY RETURN?

RETURN BOOKING ASSISTANCE

RETURNS

HOW DO I JOIN PRINCESS POLLY REWARDS?

CAN I TRANSFER MY POINTS BETWEEN THE AU AND US STORES?

CAN I UPDATE THE EMAIL ADDRESS FOR MY REWARDS ACCOUNT?

WHAT ARE THE PRINCESS POLLY REWARD PERKS?

HOW DO I TRACK MY REWARDS HISTORY?

HOW DOES THE REFER A FRIEND PROGRAM WORK?

HOW LONG UNTIL I SEE MY POINTS ON MY REWARDS ACCOUNT?

DO MY REWARDS EXPIRE?

CAN I EARN POINTS FOR PURCHASES I MADE BEFORE JOINING THE PROGRAM?

HOW DO I GAIN AND LOSE REWARD POINTS?

CAN I EARN POINTS ON ORDERS PAID WITH A GIFT CARD?

I HAVE AN ISSUE WITH MY ORDER, WHAT SHOULD I DO?

CAN I CHANGE THE ADDRESS FOR MY ORDER?

WHY DIDN'T I RECEIVE AN ORDER OR SHIPPING CONFIRMATION?

CAN I EDIT OR CANCEL MY ORDER?

WHERE DO I GET A TAX INVOICE FOR MY ORDER?

WHERE CAN I FIND MY ORDER NUMBER?

ORDER ASSISTANCE

HOW OFTEN DO YOU RESTOCK?

CAN I PURCHASE A GIFT CARD?

HOW DO I LEAVE A PRODUCT REVIEW?

HOW DO I FIND MY BEST SIZE & FIT?

ARE YOUR PRODUCTS SUSTAINABLE?

WHAT IS THE DIFFERENCE BETWEEN TALL, PETITE & STANDARD SIZE RANGES?

WHEN WILL THE STYLES SHOWN ON SOCIALS BE AVAILABLE?

PRODUCTS

CAN I CHECK OUT WITH MY LOCAL CURRENCY?

WHAT IS KLARNA?

MY GIFT CARD OR DISCOUNT CODE ISN'T WORKING, WHAT SHOULD I DO?

CAN I USE MULTIPLE DISCOUNT & GIFT CARD CODES?

CAN I USE MULTIPLE PAYMENT METHODS?

WHAT PAYMENT METHODS DO YOU OFFER?

WHAT IS AFTERPAY?

HOW DO I USE MY HER GIFT CARD?

I'M A NEW SUBSCRIBER, WHERE CAN I FIND MY DISCOUNT CODE?

WHERE CAN I FIND A DISCOUNT CODE?

CAN I UPDATE THE EMAIL ADDRESS ON MY ACCOUNT?

HOW DO I UPDATE MY MARKETING PREFERENCES?

CHECKOUT & ACCOUNT

HOW DO I APPLY FOR A COLLAB WITH PRINCESS POLLY?

WHEN WILL THE WINNER BE ANNOUNCED FOR THE LATEST GIVEAWAY?

COLLABS & GIVEAWAYS

I HAVEN'T RECEIVED MY BIRTHDAY REWARD, WHERE CAN I LOCATE THIS?Updated 15 days ago