AU Princess Polly Help Center

To receive a birthday treat, customers must add their date of birth <a href="https://www.princesspolly.com.au/pages/rewards" rel="noopener noreferrer" target="_blank">here</a>&#xA0;by hovering over the<img src="https://attachments.gorgias.help/984vj29Mn02PKGOZ/hc/ZGyBLV6kRmxNbQkK/2025052604-38462da8-840f-4cdd-85a0-9232956b4eac-screenshot%202025-05-26%20at%202.59.42%E2%80%AFpm.png" style="width: 48px;" class="fr-fic fr-dii">&#xA0;icon.A gift will be sent via email on the date provided.&#xA0;Be sure to check any spam/junk inboxes in case it lands there by mistake.

To receive a birthday treat, customers must add their date of birth here by hovering over the icon. A gift will be sent via email on the date provided. Be sure to check any spam/junk inboxes in case it lands there by mistake.

HOW DO I RECEIVE A BIRTHDAY REWARD?

REWARDS

WHEN WILL MY ORDER BE SHIPPED?

DO I NEED TO SIGN FOR MY PARCEL?

CAN MY ORDER BE SENT TO A PO BOX OR PARCEL LOCKER?

I MISSED MY DELIVERY, WHAT HAPPENS NEXT?

WHY HASN'T MY TRACKING UPDATED?

MY TRACKING HAS UPDATED TO "DELIVERED" BUT I CAN'T LOCATE MY PARCEL, WHAT SHOULD I DO?

MY TRACKING HAS UPDATED TO "DELAYED", WHEN WILL MY PARCEL BE DELIVERED?

DOES PRINCESS POLLY SHIP TO THE US?

WHY DIDN'T I RECEIVE TRACKING OR A SHIPPING CONFIRMATION?

WHEN WILL MY ORDER ARRIVE?

WHY IS MY TRACKING SHOWING AN ESTIMATE OUTSIDE OF THE DELIVERY WINDOW?

DELIVERY

WHAT RETURN OPTIONS ARE AVAILABLE?

WHEN WILL MY RETURN BE PROCESSED?

CAN I INCLUDE MULTIPLE RETURNS IN ONE PARCEL?

WHAT ITEMS ARE INELIGIBLE FOR RETURN?

WHAT IS THE RETURN ADDRESS?

HOW LONG DO I HAVE TO RETURN?

CAN I RETURN WITHOUT MY ORDER CARD?

CAN I RETURN WITHOUT THE ORIGINAL PACKAGING?

CAN I RETURN OR EXCHANGE PART OF SET?

I PLACED AN ORDER TO THE UNITED STATES, CAN I RETURN IN STORE?

RETURN POLICY

DO I NEED TO PAY OFF MY KLARNA OR AFTERPAY PLAN WHEN OPTING FOR AN INSTANT REFUND?

WHAT REFUND OPTIONS DO YOU OFFER?

WHAT IS REFUNDID?

WHERE WILL MY REFUND BE ISSUED?

WHEN WILL I RECEIVE MY INSTANT REFUND FROM REFUNDID?

MY CARD HAS BEEN CANCELLED, WILL I STILL RECEIVE MY REFUND?

HOW DO I BOOK AN INSTANT REFUND IF I'M UNDER 18 OR DON'T HAVE AN AUSTRALIAN ID?

WHY WAS I CHARGED FOR MY INSTANT REFUND?

REFUNDS

ARE GIFT CARDS REFUNDABLE?

HOW LONG ARE GIFT CARDS VALID FOR?

WHERE CAN I FIND MY GIFT CARD?

GIFT CARDS

WHAT EXCHANGE OPTIONS ARE AVAILABLE?

WHAT IS A BONUS CREDIT?

CAN I USE A DISCOUNT CODE ON MY EXCHANGE?

HOW MANY FREE EXCHANGES CAN I RECEIVE?

WHY DOES MY EXCHANGE ITEM SHOW ITS OUT OF STOCK BUT ITS AVAILABLE ON THE WEBSITE?

WHERE HAS MY EXCHANGE CREDIT GONE?

WHEN WILL THE $1 HOLD FOR MY INSTANT EXCHANGE BE RELEASED?

WHY WAS I CHARGED FOR MY INSTANT EXCHANGE?

WILL MY EXCHANGE BE SHIPPED WITH EXPRESS?

EXCHANGES

CAN I RECEIVE A REFUND TO MY AFTERPAY/KLARNA PLAN?

CAN I RECEIVE A REFUND TO MY ZIPPAY CARD?

I RETURNED FOR A GIFT CARD, WHY IS MY KLARNA / AFTERPAY PLAN STILL BEING DEDUCTED?

RETURNING WITH AFTERPAY & KLARNA

CAN I EDIT MY RETURN BOOKING?

WHERE CAN I FIND MY RETURN LABEL?

MY ORDER NUMBER CANNOT BE FOUND WHEN BOOKING A RETURN.

MY RETURN LABEL HAS EXPIRED, WHAT SHOULD I DO?

I EXPERIENCED AN ISSUE WITH MY RETURN LABEL, HOW DO I FIX THIS?

RETURN BOOKING ASSISTANCE

RETURNS

HOW DO I JOIN PRINCESS POLLY REWARDS?

CAN I TRANSFER MY POINTS BETWEEN THE AU AND US STORES?

CAN I UPDATE THE EMAIL ADDRESS FOR MY REWARDS ACCOUNT?

WHAT ARE THE PRINCESS POLLY REWARD PERKS?

HOW DO I TRACK MY REWARDS HISTORY?

HOW DOES THE REFER A FRIEND PROGRAM WORK?

HOW LONG UNTIL I SEE MY POINTS ON MY REWARDS ACCOUNT?

DO MY REWARDS EXPIRE?

CAN I EARN POINTS FOR PURCHASES I MADE BEFORE JOINING THE PROGRAM?

HOW DO I GAIN AND LOSE REWARD POINTS?

CAN I EARN POINTS ON ORDERS PAID WITH A GIFT CARD?

I HAVE AN ISSUE WITH MY ORDER, WHAT SHOULD I DO?

CAN I CHANGE THE ADDRESS FOR MY ORDER?

CAN I EDIT OR CANCEL MY ORDER?

WHERE DO I GET A TAX INVOICE FOR MY ORDER?

WHERE CAN I FIND MY ORDER NUMBER?

HOW DO I CONTACT PRINCESS POLLY?

WHY I DIDN'T RECEIVE AN ORDER CONFIRMATION?

ORDER ASSISTANCE

HOW OFTEN DO YOU RESTOCK?

CAN I PURCHASE A GIFT CARD?

HOW DO I LEAVE A PRODUCT REVIEW?

ARE YOUR PRODUCTS SUSTAINABLE?

WHAT IS THE DIFFERENCE BETWEEN TALL, PETITE & STANDARD SIZE RANGES?

WHEN WILL THE STYLES SHOWN ON SOCIALS BE AVAILABLE?

DO YOU USE SUSTAINABLE PACKAGING?

HOW DO I FIND MY BEST SIZE?

PRODUCTS

WHY ISN'T MY DISCOUNT CODE OR GIFT CARD WORKING AT CHECKOUT?

CAN I CHECK OUT WITH MY LOCAL CURRENCY?

WHAT IS KLARNA?

CAN I USE MULTIPLE DISCOUNT & GIFT CARD CODES?

CAN I USE MULTIPLE PAYMENT METHODS?

WHAT PAYMENT METHODS DO YOU OFFER?

WHAT IS AFTERPAY?

HOW DO I USE MY HER GIFT CARD?

I'M A NEW SUBSCRIBER, WHERE CAN I FIND MY DISCOUNT CODE?

WHERE CAN I FIND A DISCOUNT CODE?

CAN I UPDATE THE EMAIL ADDRESS ON MY ACCOUNT?

HOW DO I UPDATE MY MARKETING PREFERENCES?

HOW DO I REDEEM MY PRINCESS POLLY GIFT CARD?

I'M HAVING TROUBLE LOGGING INTO MY ACCOUNT.

HOW DO I ADD AN ITEM TO MY WISHLIST?

CHECKOUT & ACCOUNT

HOW DO I APPLY FOR A COLLAB WITH PRINCESS POLLY?

WHEN WILL THE WINNER BE ANNOUNCED FOR THE LATEST GIVEAWAY?

I RECEIVED AN EMAIL TO COLLAB, HOW CAN I VERIFY THIS IS FROM PRINCESS POLLY?

COLLABS & GIVEAWAYS

HOW DO I RECEIVE A BIRTHDAY REWARD?Updated 8 days ago