AU Princess Polly Help Center

<p id="isPasted" style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; color: rgb(55, 58, 60); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">To ensure we&apos;re able to provide our speedy, same-day dispatch offer, we&apos;re unable to make any changes to an order once confirmed.</p><p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; color: rgb(55, 58, 60); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Customers can initiate a return upon the arrival of their order in line with our flexible Return Policy. We offer refunds, gift cards and free instant exchanges*.</p><p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-family: &quot;Roboto Mono&quot;, monospace, Helvetica, Arial, sans-serif; color: rgb(55, 58, 60); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">*(AU Only)</p>

To ensure we're able to provide our speedy, same-day dispatch offer, we're unable to make any changes to an order once confirmed. Customers can initiate a return upon the arrival of their order in line with our flexible Return Policy. We offer refund

CAN I EDIT OR CANCEL MY ORDER?

ORDER ASSISTANCE

DO I NEED TO SIGN FOR MY PARCEL?

I MISSED MY DELIVERY, WHAT HAPPENS NEXT?

WHY HASN'T MY TRACKING UPDATED?

MY TRACKING HAS UPDATED TO "DELIVERED" BUT I CAN'T LOCATE MY PARCEL, WHAT SHOULD I DO?

WHAT SHIPPING OPTIONS DO WE OFFER?

WHEN WILL MY ORDER BE SHIPPED?

CAN MY ORDER BE SENT TO A PO BOX OR PARCEL LOCKER?

MY TRACKING HAS UPDATED TO "DELAYED", WHEN WILL MY PARCEL BE DELIVERED?

DELIVERY

ARE GIFT CARDS REFUNDABLE?

HOW LONG ARE GIFT CARDS VALID FOR?

GIFT CARDS

WHAT RETURN OPTIONS ARE AVAILABLE?

CAN I INCLUDE MULTIPLE RETURNS IN ONE PARCEL?

WHAT ITEMS ARE INELIGIBLE FOR RETURN?

WHERE CAN I FIND MY RETURN LABEL?

WHAT IS THE RETURN ADDRESS?

CAN I EDIT MY RETURN BOOKING?

HOW LONG DO I HAVE TO RETURN?

CAN I RETURN WITHOUT MY ORDER CARD?

CAN I RETURN WITHOUT THE ORIGINAL PACKAGING?

WHEN WILL MY RETURN BE PROCESSED?

RETURN POLICY

WHAT EXCHANGE OPTIONS ARE AVAILABLE?

WHAT IS A BONUS CREDIT?

WHEN WILL MY EXCHANGE BE SHIPPED?

CAN I USE A DISCOUNT CODE ON MY PRODUCT EXCHANGE?

WHY DID MY EXCHANGE ITEM GO OUT OF STOCK?

HOW MANY FREE EXCHANGES CAN I RECEIVE?

EXCHANGES

CAN I RECEIVE A REFUND TO MY KLARNA PLAN?

CAN I RECEIVE A REFUND TO MY ZIPPAY CARD?

CAN I RECEIVE A REFUND TO MY AFTERPAY PLAN?

I RETURNED FOR A GIFT CARD, WHY IS MY KLARNA / AFTERPAY PLAN STILL BEING DEDUCTED?

RETURNING WITH AFTERPAY & KLARNA

DO I NEED TO CONTINUE PAYING OFF MY KLARNA OR AFTERPAY PLAN WHEN OPTING FOR AN INSTANT REFUND WITH REFUNDID?

WHAT REFUND OPTIONS DO YOU OFFER?

WHAT IS REFUNDID?

WHERE WILL MY REFUND BE ISSUED?

WHEN WILL I RECEIVE MY INSTANT REFUND FROM REFUNDID?

REFUNDS

RETURNS

HOW DO I JOIN PRINCESS POLLY REWARDS?

CAN I TRANSFER MY POINTS BETWEEN THE AU AND US STORES?

CAN I UPDATE THE EMAIL ADDRESS FOR MY REWARDS ACCOUNT?

WHAT ARE THE PRINCESS POLLY REWARD PERKS?

HOW DO I TRACK MY REWARDS HISTORY?

HOW DOES THE REFER A FRIEND PROGRAM WORK?

HOW LONG UNTIL I SEE MY POINTS ON MY REWARDS ACCOUNT?

DO MY REWARDS EXPIRE?

CAN I EARN POINTS FOR PURCHASES I MADE BEFORE JOINING THE PROGRAM?

HOW DO I GAIN AND LOSE REWARD POINTS?

CAN I EARN POINTS ON ORDERS PAID WITH A GIFT CARD?

REWARDS

I HAVE AN ISSUE WITH MY ORDER, WHAT SHOULD I DO?

CAN I CHANGE THE ADDRESS FOR MY ORDER?

WHY DIDN'T I RECEIVE AN ORDER OR SHIPPING CONFIRMATION?

WHERE DO I GET A TAX INVOICE FOR MY ORDER?

HOW OFTEN DO YOU RESTOCK?

CAN I PURCHASE A GIFT CARD?

HOW DO I LEAVE A PRODUCT REVIEW?

HOW DO I FIND MY BEST SIZE & FIT?

ARE YOUR PRODUCTS SUSTAINABLE?

PRODUCTS

CAN I CHECK OUT WITH MY LOCAL CURRENCY?

WHAT IS KLARNA?

MY GIFT CARD OR DISCOUNT CODE ISN'T WORKING, WHAT SHOULD I DO?

CAN I USE MULTIPLE DISCOUNT CODES?

CAN I USE MULTIPLE PAYMENT METHODS?

WHAT PAYMENT METHODS DO YOU OFFER?

WHAT IS AFTERPAY?

CHECKOUT

CAN I EDIT OR CANCEL MY ORDER?Updated 2 years ago