CHECKOUT & ACCOUNT
WHY ISN'T MY DISCOUNT CODE OR GIFT CARD WORKING AT CHECKOUT?
All discount codes exclude sale items, charity capsules, gift card purchases and exchanges. Gift card codes are made up of a combination of 16 letters and numbers. Be sure to copy and paste the code at checkout so all numbers and letters are captured
CAN I CHECK OUT WITH MY LOCAL CURRENCY?
Yes! You can pay with your local currency by updating the currency preference at the top of the website. Any refund returns will be issued in the currency used at checkout, and gift card returns will be issued in AUD.
CAN I USE MULTIPLE DISCOUNT & GIFT CARD CODES?
Discount codes cannot be used in conjunction with other offers, including sale items. You're welcome to use multiple gift cards in a single order, in addition to redeeming a discount code. To do so, enter each code separately at checkout.
CAN I USE MULTIPLE PAYMENT METHODS?
We only accept one payment method at checkout in addition to applicable gift cards.
WHAT PAYMENT METHODS ARE ACCEPTED ONLINE?
All major credit & debit cards Apple Pay Shop PayPayPalAfterpay - AU & NZ onlyZip - AU onlyKlarna - AU only
WHAT IS AFTERPAY?
Afterpay is a buy now, pay later service allowing Australian & New Zealand customers to pay for purchases in fortnightly or monthly instalments. You can find out more and create an account here!. *Monthly instalments available on purchases $400 AUD a
WHAT IS KLARNA?
Klarna is a buy now, pay later service allowing Australian-based customers to pay for purchases in 4 instalments, with zero interest. You can find out more and create an account here!
WHAT IS ZIP?
Zip is an interest-free buy now, pay later service with a credit limit of up to $1000 AUD. Repayments are based on a minimum monthly payment from as little as $10 AUD per week. A $9.95 AUD monthly account fee applies. You can find out more and create
HOW DO I REDEEM MY PRINCESS POLLY GIFT CARD?
You can enter the gift card code into the 'Discount code or gift card' box at checkout. The gift card code is 16 digits long, containing a mixture of numbers and letters. This is different to the order number starting with #AU. We recommend copying &
HOW DO I USE MY CARD NETWORK GIFT CARD?
To shop with a TCN (The Card Network) gift card, you must convert it to a Princess Polly gift card first. You can do so here!. Once converted, you will receive an email with your Princess Polly gift card code, which can be entered at checkout.
I'M A NEW SUBSCRIBER, WHERE CAN I FIND MY DISCOUNT CODE?
Once you've subscribed, a discount code will be sent to your email or phone number provided. The email may be marked as spam, and if so, be sure to update Princess Polly as "safe" for next time. No luck? Reach out to our team here for assistance.
WHERE CAN I FIND A DISCOUNT CODE?
You can check out all of our current promotions here!
CAN I UPDATE THE EMAIL ADDRESS ON MY ACCOUNT?
Yes! You can create a new account with your preferred email here. Once set up, please reach out to our team here so we can transfer all order history and rewards to your new account.
HOW DO I UPDATE MY MARKETING PREFERENCES?
You can update your subscription preferences or unsubscribe from email marketing here. To unsubscribe from SMS notifications, follow the link included in the last SMS received from us. Once marketing preferences have been updated, please allow 24-48
I'M HAVING TROUBLE LOGGING INTO MY ACCOUNT.
Log in via browser:. A unique code will be sent directly to your email address provided. No luck receiving the code? Be sure to check any spam or junk folders and ensure your email address is entered correctly. For further account assistance, please
HOW DO I ADD AN ITEM TO MY WISHLIST?
Browser:. You can sign in here to start adding items to your wishlist. Once signed in, select the love heart in the top right-hand corner of the product photo. Having trouble? Try clearing your current browser's cache and history. App:. Sign in to th
WHERE CAN I FIND MY GIFT CARD?
Your e-gift card will be sent via email once processed. Be sure to check any junk folders just in case it has landed in there, and search for the subject: Your Princess Polly AUS gift card is here!
CAN I USE MY GIFT CARD ON THE AU, US OR UK SITE?
Princess Polly gift cards are region-specific and can only be used on the respective website. If you'd like to transfer the gift card to a different region, please reach out to our team here.