IS THERE AN EXTENDED RETURN PERIOD FOR THE HOLIDAYS?
Orders placed between 25 Nov - 25 Dec have 45 days to return. Head to our Return Policy to book a return or create a gift receipt here.
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HOLIDAY
WHEN WILL MY ORDER BE DELIVERED DURING THE HOLIDAYS?
Our team and courier partners are working around the clock this holiday season to ensure orders are received ASAP. We will continue to offer same business day dispatch right up until 4pm AEST Tues 24 Dec. Our usual dispatch & delivery estimates are n
DO YOU GIFT WRAP?
We don't offer gift-wrapping services however, all orders are shipped without an invoice and can be gifted directly.
I RECEIVED AN ITEM AS A GIFT, HOW DO I MAKE A RETURN?
Gift givers can create a gift receipt here and once created the receiver will be provided with a link via email to book an exchange* or gift card. *AU based customers only.
WILL MY ORDER BE DELIVERED ON A PUBLIC HOLIDAY?
Our courier partners have extended their delivery hours to ensure parcels are received as quickly as possible this holiday season however, delivery services will not be operating on the public holidays.
WHY HASN’T MY TRACKING UPDATED?
Our team is working around the clock to ensure orders are received ASAP. Customers may receive their tracking details outside of hours as we prepare parcels for courier collection. Please allow up 1-2 business days for tracking updates during the hol